This page governs how law enforcement agencies, regulators, tax authorities and courts serve lawful process on NioX, the spot exchange operated by NIO X PTE. LTD., registered in Singapore. Account holders must use the support page. A request submitted through any other channel is directed back to this page and is treated as served only once it reaches the compliance team in the form set out here.
NioX discloses customer data only where it is compelled by valid legal process or is otherwise permitted by law. NioX reserves the right to verify every request, to require valid legal process and to narrow or decline any request that is unlawful, overbroad or outside the jurisdiction that binds NIO X PTE. LTD. A request that states no legal basis, or that issues from an authority with no lawful reach over NioX, is declined in writing with the reason recorded.
Serve the request on the compliance team at the address for service from an official domain of the authority that issues it. A request from a personal address or a free email domain is not accepted and is not treated as served. The request must be attached as a signed instrument on the official letterhead of the authority.
Serve the request from an official domain of the authority that issues it. A request from a personal address or a free email domain is not accepted.
Attach the request as a signed instrument on the official letterhead of the authority in PDF, in English or with a certified English translation.
Mark an urgent matter EMERGENCY DISCLOSURE REQUEST and a hold on records PRESERVATION REQUEST so the request enters the correct queue on arrival.
NioX verifies every request by contacting the issuing authority on a number it establishes independently. Response times run only once the authority and the request are verified.
A complete request is verified and answered without delay. Each request must set out the following as a condition of being actioned.
The identity of the requesting authority, the name and rank of the responsible officer and a direct telephone number and official email address at which that officer can be verified.
The legal basis relied on, stated in full, including the statute, the article and the instrument under which the request is made.
The case or reference number of the investigation or proceeding to which the request relates.
The identifiers of the account or accounts concerned. A NioX account identifier, a registered email address, a deposit address or a transaction hash is sufficient. A name on its own is not sufficient to identify records.
The precise records sought and the period they cover. A request for all records held without limitation is refused as disproportionate and overbroad.
The date by which a response is required and a clear statement of whether the matter concerns an imminent risk to life.
Whether a prohibition on disclosure to the account holder applies and the instrument that imposes it, together with the period for which it runs.
Response times run from verification of the authority and the request, not from the date of the email. Verification is completed by contacting the authority on a number NioX establishes independently. The two lanes below are worked ahead of routine correspondence.
Where there is an imminent risk of death or serious physical harm, NioX discloses the records needed to address that risk once it is verified. A request is assessed on receipt at any hour of any day.
Mark the subject line EMERGENCY DISCLOSURE REQUEST
Records held at the time of receipt are preserved so that they are not lost to routine deletion. Preservation is actioned within twenty four hours of verification and held for ninety days.
Mark the subject line PRESERVATION REQUEST
NioX discloses customer data only where it is compelled by valid legal process or is otherwise permitted by law, and it discloses no more than the records the request lawfully reaches. A request that states no legal basis, or that issues from an authority with no lawful reach over NioX, is declined in writing with the reason recorded. NioX retains the records below under the permissions it holds to operate as a spot exchange. NioX informs an account holder of a request for their records unless the law or the order served prohibits it, or unless notice would endanger a life or prejudice an investigation into a threat to life.
How a lawful request is handled once it reaches the compliance team, from the notice given to the account holder through verified delivery and the controls that guard against fraud.
Serve lawful requests on the compliance team at the address for service shown here. Emergency disclosure requests and preservation requests must be marked in the subject line and are assessed as soon as they arrive.
NioX discloses customer data only where it is compelled by valid legal process or is otherwise permitted by law, and reserves the right to verify every request and to require valid legal process. A request that states no legal basis, or that issues from an authority with no lawful reach over NioX, is declined in writing with the reason recorded.