Pick the team that owns your matter and add your account number to every message. NioX will never ask for your password or a sign in code.
Each route reaches a named team that handles the matter from start to finish. Add your account number so we can find your records fast.
A clear message gets a faster answer. Tell us who you are, add your account number and set out what happened and the outcome you want. Never share your password or a sign in code because NioX will never ask for either.
Send a complaint to the complaints team with your account number, what happened and the outcome you want. Here is what happens next and how long each step takes.
We confirm we have your complaint and give you a reference to quote in any reply.
We look into what happened and set out what we found and what we will do about it.
If a full reply cannot come in that time we explain why and give you a date for it.
Use the form for anything that is not urgent. We reply during working hours and everything you send is kept with your account records.
Messages sent through this form are handled during working hours. For an urgent security matter freeze your account in the app first.
Every route in one place so you can pick the team that fits.
Signing up takes only a few minutes and most identity checks are done within one working day.